ford dealers now have get admission to to remote-help technology to assist get customers again on the road quicker

two-manner, hands-free electronic headset offers actual-time visible and audio communication between dealership technicians and crew contributors at the ford technical assistance center in dearborn, bearing in mind greater efficient diagnoses

ford dealerships throughout the u . s . a . now have get right of entry to to modern-day remote viewing technology letting them receive actual-time help for consumer repairs from group participants on the ford technical help middle (tac) in dearborn.

“the far off technology is designed to assist the technicians as they’re operating on automobiles – with the goal of increasing performance and decreasing down time for clients,” says david green, ford wellknown service device software professional. “this technology modernizes and simplifies our operations, benefiting everybody worried.”

the 2-manner, palms-unfastened digital headset, called see what i see (swis), lets in for each visual and audio verbal exchange between the dealership technicians and group individuals at the technical assistance middle.

the technology makes use of far flung help software program permits the technical assistance crew to see what the dealership tech is seeing whilst they work on the vehicle in actual time. swis’s augmented fact functionality allows tac group individuals to display modified or improved pics at the headset for the provider technicians to view.

consistent with inexperienced, “we had one case in which a technician stated the automobile would no longer understand the low tire stress sensors. when the tech contacted the hotline the use of swis, they speedy discovered out they have been using the wrong device when they tech held it up in front of the digicam. once the right device changed into used, the whole lot was programmed just the manner it must.”

at the tac headquarters, a crew of approximately one hundred fifty technicians receives approximately five,000 calls from dealership technicians throughout the u.s. each week seeking out assist or answers regarding a variety of issues. of these, approximately 200 can’t be diagnosed via telephone; discipline sellers ought to be despatched out to test out the issue in person.

“swis actually facilitates get our clients back on the road extra fast. we’ve had some wiring situations that we were capable of repair in a few hours versus a few days the usage of see what i see and that’s without a doubt treasured,” says susan padro, provider manager at mullinax ford in apopka florida.

ford has activated 1200 of the headsets to date with more than 350 swis calls to tac within the ultimate ninety days. all us-primarily based dealers should have swis in their toolbox by using november of this year.

currently, swis is for diagnostic assistance, but designers are working to beautify the headsets to add greater specific use cases together with h-vac concerns. other uses cases consist of

gaining prior approval earlier than replacing a windshield by way of sending photographs of the illness right away. fleets are looking to leverage the headset to assist a technician on site with certain electric powered vehicle maintenance as an alternative sending an engineer allowing for quicker maintenance and savings on travel charges. cell provider groups are also looking at using swis to far flung in from a person’s driveway wherein they may be performing a provider like tire adjustments. schooling remotely the usage of the headset among an instructor and a scholar is another precious use case to keep away from having to wait education center.