he california department of coverage is taking prison motion in opposition to cross maps inc., and its coverage underwriter, topa coverage co., after an investigation observed the app-based totally insurance dealer mishandled customer claims for extra than two dozen drivers.
below the orders to reveal cause, each pass maps and topa will be ordered to end and desist selling coverage and pay economic consequences, according to the cdi.
pass maps is an insurtech organisation that makes use of an app-based advertising and marketing platform to promote and transact its coverage enterprise for topa.
in step with the cdi, move maps and topa time and again violated patron safety legal guidelines regarding insurance claims. the department’s investigation is ongoing.
go maps entered into an settlement with topa in 2019 to perform features important for the sale, carrier, control, and claims managing of topa’s non-public passenger car regulations that had been bought to the public through the move maps app. the move maps/topa application reportedly has extra than 10,000 california clients representing the substantial majority of its approximately 12,000 guidelines nationwide.
the alleged screw ups to follow california’s present consumer protection regulations forced drivers to pay for condo car charges and other expenses even as their coverage claims had been delayed, amongst other alleged violations together with:
failing to pay claims within 30 days after the coverage changed into determined or a settlement changed into reached.
failing to well known claims, provide necessary bureaucracy or commands, or begin investigations inside the statutory 15-day requirement.
failing to reply to consumers’ inquiries about their claims within 15 days.
failing to deny or be given claims inside forty days.
hiring an unlicensed coverage adjusting firm to modify claims.
the department alleges that move maps’ and topa’s movements represent a “wellknown business exercise” of unfair claims agreement practices that could have affected additional policyholders and claimants who were involved in injuries with cross maps/topa policyholders.
if the department’s allegations are sustained, the businesses could face fines, and pass maps ought to face revocation or suspension of its license to transact coverage, even as topa should face suspension of its certificates of authority with the department.